A Potential BGP Issue May be the Cause of Optus Outage

News: Optus, one of Australia’s leading telecommunications companies, is currently grappling with a service disruption that is impacting its internet, landline, and mobile offerings. Some experts suspect that the outage might be linked to a Border Gateway Protocol (BGP) issue, reminiscent of a previous incident encountered by Facebook. Optus is diligently probing the network routing disruption to pinpoint its origin and work on a solution.

Stay Connected with Optus Using the My Optus App

For a seamless and secure way to stay connected and manage your Optus account, you can make the most of the My Optus app. This versatile application empowers you to conduct various self-service tasks, such as processing payments, monitoring your usage, configuring account preferences, and even communicating with Optus via messaging. To ensure the utmost security for your sensitive data, the app employs robust encryption techniques, and all information is stored exclusively on your device. Consequently, it’s imperative to fortify your device’s security with a robust password or PIN.

Compatibility and Troubleshooting Steps for the My Optus App

The My Optus app offers compatibility with a diverse array of devices, encompassing iPhone, iPad, and iPod touch devices operating on iOS 14 or newer versions. Moreover, it extends support to a majority of Android mobile phones that run on Android 10 or later. This inclusive compatibility ensures you can easily utilize the app across a wide range of devices, enhancing your convenience.

If you encounter any issues with the My Optus app, here are some troubleshooting steps you can try to resolve the problem:

1. Make sure you have the latest version of the My Optus app installed on your device.

2. Verify that your smartphone is compatible with the app, requiring iOS 14 or higher for Apple devices or Android 10.0 or higher for Android devices.

3. If you encounter difficulties accessing specific features, such as billing options, ensure you are logged in to the app. If you’ve forgotten your login details, you can click here for assistance.

4. Try restarting your device by turning it off and then back on again.

5. Reset your device’s Network Settings if necessary; you can find instructions on how to do this in our device guides.

6. If the issues persist, you can try uninstalling the My Optus app, restarting your device, and then reinstalling the app.

The ongoing Optus outage is affecting internet, landline, and mobile services. Experts suspect a BGP-related issue, akin to past incidents faced by Facebook. Optus is actively investigating the matter to identify the cause and find a solution. In the meantime, you can use the My Optus app for convenient account management, and if you encounter any app-related issues, follow the troubleshooting steps or contact Customer Care for assistance

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FAQs

Q: How do I get in touch with Optus Customer Care?

A: To contact Optus Customer Care, you can call their helpline at [insert phone number] or visit their website for other contact options.

Q: Can I use the My Optus app on Windows devices?

A: No, the My Optus app is currently only available for iOS and Android devices.

Q: Is it possible to use the My Optus app for monitoring my data usage?

A: Yes, the My Optus app allows you to check your data usage along with other account management features.